![]() The process can be complicated depending on how you approach it. Let’s get to it! Step #1: Set Up Your Facebook Chat BotĬreating a Facebook chat bot is easier said than done. In this section, we’re going to focus on how to pull off the integration with a Facebook-powered chat bot. To get a chat bot up and running on your website, you’ll need to use a third-party service to create it, then find a way to integrate both. Price: Free | More Information How to Add a Chat Bot to Your WordPress Website (In 3 Steps) Get access to detailed analytics concerning your chat bot.Integrate your chat bot with external websites (including WordPress-powered ones).Create chat bots powered by Facebook Messenger.Plus, they can handle loads of queries for free, which is ideal for small businesses. However, Facebook chat bots have the distinct advantage of being backed by a company everyone knows. Overall, there might be simpler chat bot services to get started with. Using these services, training a chat bot becomes as easy as anticipating what your visitors might say and coming up with the ideal responses to it. However, there are third-party services that simplify the process, such as Chatfuel and Manychat. ![]() Chat bots are limited to business pages, but you can set up one and integrate it with an external website, including those using WordPress.Īs far as usability goes, Facebook chat bots can be complicated to program. On top of its many social media features, Facebook also enables you to create chat bots that work through its Messenger tool. In other words, it can take a lot of work to program a useful chat bot, even if you’re not building the software from scratch – which is where the following services come in. However, most of them have a steep learning curve. There are several platforms that enable you to create functional chat bots you can integrate with your website. However, creating a chat bot is usually not as simple as typing potential answers and calling it day. These niches usually have to field lots of customer inquiries, so having an additional tool to help you handle the workload is a smart move. Given this, chat bots can be particularly useful for service and e-commerce websites. A chat bot can act as a receptionist and filter requests to dedicated specialists. Routing customer inquiries. If you have more than one person handling live chat requests, it can be a hassle to transfer users back and forth depending on your area of expertise.Some connect with knowledge base plugins. Your chat bot should be able to detect basic keywords related to customer issues and point them to the information they need to solve them. Handling basic customer support queries.However, even with their limited functionality, chat bots have a lot of practical applications for websites, such as: However, in most cases, when you run into a chat bot in the wild it will respond using a collection of lines triggered by specific keywords.Ĭurrently, chat bots are no replacement for humans. There are some chat bots that use deep learning to improve their skills. When people think about chat bots, their mind sometimes jumps to Artificial Intelligence (AI). ![]() Ideally, your chat bot should aim to ‘sound’ as lifelike as possible to emulate the experience of talking with a real person. Chat bots enable you to point visitors in the right direction without having to stay on top of live chat all day.Īs the name implies, a chat bot is a program designed to talk with users automatically through live chat. ![]()
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